Faq

How long does processing and shipping take?

All orders are processed within 1-3 business days. Once shipped, delivery typically takes 7-15 business days for standard international shipping. You will receive a shipping confirmation email with a tracking number once your order is on its way.

Where do you ship to?

We currently offer worldwide shipping to most countries. Shipping costs and delivery times will be calculated automatically at checkout based on your location.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate changes if your order has not yet entered the fulfillment process.

What is your return policy?

We offer a 30-day return policy from the date you receive your items. To be eligible for a return, items must be unworn, unwashed, in their original packaging with all tags attached. Final sale items are non-returnable. Please initiate all returns via email at [email protected].

How do I exchange an item?

We currently process exchanges by having you return the original item for a refund and place a new order for the desired item. This ensures you receive the correct size or style as quickly as possible. For assistance, please email [email protected].

When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.

How do I find the right size?

Detailed size charts are available on each product page. We recommend carefully reviewing the measurements (in both inches and centimeters) and comparing them to a similar garment you own for the best fit. If you are between sizes, we typically suggest sizing up.

Are the product colors accurate?

We make every effort to display product colors as accurately as possible. However, due to variations in monitor settings and lighting conditions, colors may appear slightly different in person.

How should I care for my Sinnriket garments?

Care instructions are provided on the label of each item. We generally recommend gentle washing, avoiding high heat when drying, and ironing at low temperatures if needed to maintain the quality and longevity of your Dresses, Sets, and Tops.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with my order or another issue?

Our customer support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) and detailed information about your inquiry. We aim to respond to all emails within 24-48 business hours.